One-Time Payment Frequently Asked Questions

Is Online Payments a free service?

Yes! Online Payments does not currently charge any fees for this service. » Return to top

Can I use Online Payments if I live outside the U.S.?

At this time, you must have a U.S. address to set up your Online Payments account. If you do not have a U.S. address but would like to learn about setting up automatic payments, please contact us toll free at 1-877-552-6464. » Return to top

What is a One-Time payment?

This allows you to make a one-time payment on your contract. Your banking information is not stored and you will not be able to see your payment history. Follow the easy steps indicated in the next question below. You also have the option to create an Online Payments account that will store your billing and payment information. Enroll in Online Payments here. » Return to top

How do I make an on-line payment using the One-Time service?

There are four basic steps involved in using the One-Time service to make on-line payments:

Enter your payment information: You will enter your Contract ID and how much you are paying. You will need your most recent premium notice to complete this process.
Enter your contact information: You will enter your name, address, phone, and e-mail address.
Enter your payment method information: You will enter your bank account information.
Review and submit: You will be given an opportunity to review everything you've entered and change anything if necessary. Then you will submit the payment and receive your confirmation reference ID.

You will need to enter this information each time you make a payment using the One-Time service. We recommend that you enroll in Online Payments to avoid having to re-key this information each time you make a payment. » Return to top

How secure is my sensitive banking information and personal information? How can I know that this information will not be intercepted?

Online Payments uses the following security features:

SL: We use SSL (Secure Sockets Layer) that ensures your connection and information is secure.
Encryption: We strictly enforce 128-bit encryption security levels for users accessing this service. All users accessing this service must ensure that their Web browsers are set to enable 128-bit encryption.
Automatic Sign Out: We automatically sign you out after 20 minutes of inactivity.

» Return to top

How do I know when a secure session has been created?

Most of the supported browsers will give you a message box stating when you are going into a secure session. Internet Explorer uses a small padlock icon on the right side of the address bar at the top of your browser window. When there is a secure session in place, the padlock will appear locked. Netscape Navigator uses a key icon in the lower left corner of the screen to show security status. When the key is solid (i.e., unbroken), the session is secure. Another indication that your browser is operating in secure mode can be found in the web site address. The address will begin with (http:) in standard, non-secure mode and with (https:) in secure mode. The 's' in 'https' stands for secure. » Return to top

What is an appropriate browser?

We use 128-bit encryption to make your information unreadable as it passes over the Internet. Therefore, we strongly recommend that you use the latest version of Microsoft Internet Explorer or Netscape Navigator.

If you need a newer version of Microsoft Internet Explorer, you can download it by going to:
http://www.microsoft.com/windows/downloads/ie/getitnow.mspx

If you need a newer version of Netscape Navigator, you can download it by going to:
http://browser.netscape.com/ » Return to top

Why are only some versions of browsers supported?

To help ensure that your confidential financial information is protected in transit, we encrypt all messages between your browser and this service. Some browser versions do not support the needed levels of encryption. » Return to top

What are my obligations to help maintain secure transactions within Online Payments?

You are responsible for keeping your private information secure by not giving out your bank account information, bank routing information, or account information to anyone not authorized by you. You also must be sure that you are using an appropriate browser. Be sure to close your browser immediately after you are finished transacting your payment(s). For more details, please click Terms and Conditions. » Return to top

How can I contact Customer Service if I have questions about Online Payments?

For information about online statements, payments made via the Internet, or any other questions about this service, please contact us toll free at 1-877-552-6464. » Return to top

Insurance products are issued by Minnesota Life Insurance Company or Securian Life Insurance Company, a New York authorized insurer. Both companies are headquartered in Saint Paul, MN. Product availability and features may vary by state. Each insurer is solely responsible for the financial obligations under the policies or contracts it issues. Securities offered through Securian Financial Services, Inc., Member FINRA / SIPC.